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Why do phone and cable companies make it so hard to…

Why is that everyime I try looking on a phone or cable companies website for information for their brick & mortar stores I can’t find anything? It requires seaching and searching. Instead they’ve jumped on this notion of “Use the Online Services!!!” That’s great when things are workign as they planned. But how abuot when they aren’t? That’s where interacting with a human in person can be much more clarifying about the problem.

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