I dug up this personal anecdote by Chad Dickerson on his tale to buy a television and how scheduling delivery of his television ended up being a phone nightmare.
I’d give the obligatory excerpt but Infoworld has a policy that requires permissions before even quoting
However, needless to say that in delivering the TV he had to make 4 phone calls. 1 to India, 1 from New Jersey, and 2 to India to try getting a TV delivered to his home. I bet if we add up the costs for all the finagling and counting that as also time on everyone’s part to clear up this mess it might be a decent chunk of the revenue from the TV. So much for offshoring saving money.
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