Archive for the ‘metrics’ Category

Responsibility, Authority, and Delegation

Wednesday, November 19th, 2003

All important to the conservation of energy and enthusiasm. I’m sure they are no cleverly-matched triad, but only three siblings which sprang to mind as I began to write. Feel free to suggest other siblings you would add to this small list to make it more complete.

It’s funny how easy it is for a bundle of directed, productive energy to dissipate. Three different groups I am involved with, and two whose progress I have been following quite avidly, have dissipated dramatically from a nervous “we must do something this very month. what should it be?” to a confident “yes, let’s make sure everyone is on the same page, meet a few more times, and figure out what we can accomplish by the end of winter”. I am particularly intrigued by the uniform way the “this month” deadline decayed, in every case, into no deadline at all.

A key part of these dissipations was the process of meeting in the first place; in many cases, exchanges of written ideas and communication seemed to move things forward, whereas meetings brought everything to a standstill in their aftermath (“whew! we made it through that. now we can get back to all those other things we have to worry about…?”). In at least two instances, people who had cared greatly about certain points and brought them up before, felt that anything mentioned before the meeting (including their own points) had now been discussed, dealt with, and boiled down into the handful of ‘action items’ each of which it was now vaguely someone’s responsibility to act upon… even when their pet peeves/ideas had been quietly elided in the heat of the moment. So how is it that, in the coming days, they didn’t realize this and mention these points again?

Another key part of these dissipations is ambient noise. One must hypothesize a world in which there are constant random drains on energy, distractions from focus, time pressures, imagined deadlines, overlapping priorities, and no clear method for coping with all of these simultaneously. I hope you will suspend disbelief and assume, with me, that this is not an unfair approximation.

Now, if you will forgive me, I feel a quantum analogy coming on. If you’re not a fan of quantum physics, much less analogies, it’s best if you skip this part in its entirety.

This dissipation reminds me of simplistic decoherence; only the strictest avoidance of tangential measurements, or measurement of well-defined metrics along carefully planned axes, preserves this energy.

And yet it’s not quite like this, since one always acts, not in a vacuum, but in a world full of energetic standing waves, almost-standing waves, and other sources of energy; and certain kinds of impromptu interactions magnify bundles of energy, sometimes synergistically (perhaps hitting some unseen underlying resonance).

Oh, wait. The rest of the universe is probably like that too. Hmmm. Hello, 22nd-century physics.

Getting back to our subject: energy and ideas dissipate, change, incorporate and are incorporated by others; usually with a remarkable loss of their original spark and incisiveness. Most groups, ideas, projects are fairly amorphous, persisting through inertia and size as much as anything else [there is in much of life a conservation of momentum, even when momentum is something amorphous and social].

It is my current hallucination that certain modern social concepts are useful for identifying ways to avoid this broadening of purpose and utility, dissipation of vibrancy and energy.

Responsibility : When responsibility is clear and clearly broadcast, so that people responsible and those observing them all understand wherein it lies, it does a great deal for maintaining the focus and energy of those who bear its burden.

Authority : Authority directs the focus given by responsibility, and allows it to find productive and not merely bureaucratic outlets. Responsibility without authority lends itself to joyless days spent passing the buck, documenting that one has done so, and reporting on how it was passed. Similarly, authority without responsibility lends itself to abuse of power, and the direction of personal creative energies in directions quite orthogonal to a group’s stated goals.

Delegation : Organizations of more than one or two people develop formal and informal heirarchies and spheres of influence. Without explicit delegation of authority and responsibility for individual projects, even the smallest project can be held up indefinitely in the backwash of conflicting priorities. Nevertheless, it is a natural impulse for those with influence to be wary of delegating it, particularly when they have only part of their attention to devote to exercising said influence and are more concerned with usurpation than with organizational success. Those who make influence their life often discover how delegation can be used to increase influence, rather than diminishing it.

As to my point… if any relevant changes are made to some of the five groups I mentioned, perhaps I will have positive results to report in a few months’ time. Until then, this is just more food for thought.

Getting the word out

Sunday, November 16th, 2003

Broadcasting timely / breaking information to those who care about it should be easy


The absolute cost of broadcasting from one computer to another is under $1/GB, even after amortizing the cost of the sending machine/hardware and assuming moderate economies of scale.  This is on the order of a millicent per memo(sorry, Millicent)


Clustering on each end of this process can further reduce cost by another few orders of magnitude.  Making use of something simple like a public electronic bulletin-board would allow each such titbit to be broadcast to thousands; similarly, gathering together similar sources of information to reduce {time, topic, audience flag} redundancy would allow a five-fold reduction in the number of broadcast titbits. 


Now, however, you must pay for hardware; half of your $60 bulletin board is replaced with a ten thousand dollar screen.  If a hundred clustered titbits are broadcast a day, a hundred thousand over 3 years, this means an extra twenty cents per tb, or an extra centicent per memo[= 5 tb] if two thousand people pause long enough during the day to scan the board.


Oops.  Looks like we’ve actually upped the cost of transmission by a magnitude.  But now we’ve also taken care of contextualizing (clustering increases relevance, helps recipients compare similar events/happenings/announcements), dissemination (how did you get your list of interested parties in the first place?  were they able to tell they shouldn’t filter it into the trash? [this happens to me with a few messages a day that I honestly care about] etc…), and have left the vagaries of displaying information in the central hands of experts.  Before, you were limited to the lowest common denominator of the display terminals of your recipients; but now you can access just about any high-resolution display format, if the display boards are well-designed (which extras you have on the order of $1k per display to pay for).


Good displays can provide another half magnitude of information density; good use of familiar logos can greatly increase scanning[reading] speed; more subtle interleaving and refreshing can improve on the transmission rate of 100 tb a day.  Each of these improvements makes the use of the system enjoyable, a more rewarding daily ritual — and we’re also back down to the microcent memo.  This means that reminding five hundred people twenty times each about a timely bit of information costs you around $1… after paying off middle-men, and accounting for the many people who won’t care about it in the first place. 



[of course the sources are now spending a bit more time dealing with clustering, but they will  welcome the excuse to stop padding one-fact messages.  When we have a true information-glut problem, our world will already have become a much richer place.]


That’s about as much as it costs to have your secretary spend five minutes proofreading it and sending it off.  As for acquiring timely information and splitting it up into useful bits… I’m not yet sure how that works  I’d have to ask a news channel, calendar maintainer, news librarian, or maybe even a high-speed current events commentator


Once I do, have no fear, you’ll be the first to hear about it. 

College Reforms: Advising: Career, Academic, Spiritual, Other

Monday, October 20th, 2003

There are few good metrics for how well-developed one’s academic, physical, spiritual, or career plans are. At least, according to university educators at large, and those at Harvard in particular.

On the other hand, career and life counselors the world over have developed their own idiosyncratic collections of metrics, many quite elaborate and detailed. Some may be better than others, but all are better than none — and most are better than that lone career-office standby, the Myers-Briggs test.

Let’s take a look at how Harvard counsels its undergraduates in various facets of life… [read more]

A Toogood Report

Wednesday, October 1st, 2003

Note also that Clark’s personal organization, Leadership for America, founded ‘to get the word out about his message’, was scrapped [“decommissioned”] as soon as he announced his candidacy.  They never sent out a single email to the list of interested parties that signed up for their newsletters/etc…

Preparing for Academia

Wednesday, August 20th, 2003

Sometimes you just have to do your own thing.  Good on you, Eva.  Apparently, gotvmail.com rocks.

I’ll say one thing for Clark

Friday, June 20th, 2003

By the time you’re his age, you’re responsible for your face.  As my father would say, he has a good face.


But why did his team pick such a small-time web design team for his personal site?  His site is full of little typos and imperfections.

Harvard Crew Rocks

Sunday, June 1st, 2003

Harvard crew remains undefeated, takes the national title!”  They’re so excited they haven’t even announced it on their website. Thanks to DM for the heads-up. 

Questions

Thursday, May 15th, 2003

How can one measure the efficacy of a posting framework?



Ease of expressing [targeted] thoughts to one’s [t.] audience (different frameworks targeting different clusters of thought-form and audience).  Suitability of learning curve to the stamina of the [t.] userbase.  More crudely yet measurably, user retention.


What metrics was Radio designed to fill? Is there really and outlining editor hidden away in here somewhere?



Ease of use by non-geeks; speed of use via macros; cloneability of design effort.  Yes!  Not in Manila hoewever.  More details on this next week (apparently it has been covered at a previous evening’s discussion).


What is easier, and what harder, for pro writers newly introduced to these tools?



Getting used to the limitations and continuity of the format…


All this and more… updates from tonight’s discussion. [add your own question, if I didn’t get to it, below.]