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SSA: biz talk outside of IT

November 15th, 2005 by

This debate seems constantly in danger of slipping toward Dilbert concerns. Characterizing management as stupid and workers as essentially adept does not accurately reflect the experiences I have had as a temp in more traditional (non-IT) corporate environments.

It is interesting to try and expand the “Hollywood model” (temporary teams organized short-term around specific projects) to industries such as insurance or healthcare. Although processes may be virtually identical from company to company, confidential data is critical. Could a geographically disparate team be organized around a thorny auto claim made on a rental car in a foreign country? Photographers local to the crash document the scene for an analysis group local to the insured relying on an outsourced archival department for supporting documents.

From an educator’s perspective, the Hollywood model twists in yet another fashion. While a small group comprised of both full-time educators and those outside of the school community might be most effective at planning and executing a lesson, it is not necessarily true that that group would be most effective at actually succeeding in teaching a class. This is because success in the classroom relies heavily on sustained, trusting relationships between students and teachers. Perhaps an essential component in applying the Hollywood model to education is dividing the teacher’s role of trusted-adult from information-supplier, performance-assessor, etc? In this way, schools might have a full time staff of advisor-teachers supported by part-time consultants from the community who can supply high-quality, up-to-date information?

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