Hi all,

As Soraya mentioned last week, we discovered there are many opportunities to help improve Food for Free, both from a short-term and long-term perspective.

During our second meeting with Kelly, the Operational Director, we decided focusing on the immediate issues would be best, especially considering the scope of the project. We’ve been able to narrow down to two main operational issues: inventory control and communication between the drivers and Operational Director. There may be some root causes underlying these issues as well that we are hoping to uncover.

To start, we will be introducing ourselves to the drivers. Hopefully, it will be a warm welcome. We are looking forward to building this relationship through ride alongs and other touch points.

More to come next week!

Sincerely,
Cindy