“One of the crucial insights from the research is that toxic behavior doesn’t necessarily come from terrible people; it comes from regular people having a bad day,” says Justin Reich, a research scientist from Harvard’s Berkman Center, who has been studying Riot’s work. “That means that our strategies to address toxic behavior online can’t be targeted just at hardened trolls; they need to account for our collective human tendency to allow the worst of ourselves to emerge under the anonymity of the Internet.”

Source: Using Artificial Intelligence to Police the Bullies on League of Legends | MIT Technology Review