{"id":1362,"date":"2003-11-24T12:21:19","date_gmt":"2003-11-24T16:21:19","guid":{"rendered":"http:\/\/blogs.law.harvard.edu\/nateptest\/2003\/11\/24\/a-response\/"},"modified":"2003-11-24T12:21:19","modified_gmt":"2003-11-24T16:21:19","slug":"a-response","status":"publish","type":"post","link":"https:\/\/archive.blogs.harvard.edu\/natep\/2003\/11\/24\/a-response\/","title":{"rendered":"A response"},"content":{"rendered":"

<\/a><\/p>\n

Here’s a response to my letter (and a couple of others) in the Times <\/span>the other day:<\/p>\n

November 22, 2003<\/h5>\n

Customers Can Be So Rude<\/h2>\n

\n\"T\"o the Editor:<\/p>\n

\n<\/div>\n

\nRe your Nov. 19 letters about self-service systems in stores:<\/p>\n

\n<\/div>\n

\nI used to work in retail. My spouse continues to do so. When he comes home from work upset and fed up, I understand why.<\/p>\n

\n<\/div>\n

\nMany customers are rude: they talk on their cellphones in front of the
\nclerks trying to wait on them, toss money or credit cards onto the
\ncounter rather than putting it into the clerk’s hand, speak to the
\nclerk as if he or she is a total idiot, blame the store’s staff for
\nproduct problems, and then react nastily when the clerk can’t solve
\ntheir problem.<\/p>\n

\n<\/div>\n

\nIf customers want to have a better shopping experience, they can hang
\nup their cellphones upon entering the store and treat the staff like
\nthe human beings they are. They will be surprised at how helpful the
\nstaff will be. They might even learn to prefer human help to automated
\nhelp.  
ELEANOR S. HUDSON
\nAustin, Tex., Nov. 19, 2003<\/p>\n

Eleanor’s right.  But what do you do when the clerk has dealt with
\nthe jerks all day and won’t respondly humanly when you initiate some
\nsort of human contact?  What if I say “Hi!”, refuse to talk on my
\nphone when I’m checking out (my mother raised me to be much more polite
\nthan that), hand the card nicely over, say “Please” and “Thank you,”
\nand still get treated pretty shabbily?  What am I supposed to do
\nthen?  Any more ideas?<\/p>\n","protected":false},"excerpt":{"rendered":"

Here’s a response to my letter (and a couple of others) in the Times the other day: November 22, 2003 Customers Can Be So Rude o the Editor: Re your Nov. 19 letters about self-service systems in stores: I used to work in retail. My spouse continues to do so. When he comes home from […]<\/p>\n","protected":false},"author":709,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[46],"tags":[],"class_list":["post-1362","post","type-post","status-publish","format-standard","hentry","category-politicks"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5G3PH-lY","_links":{"self":[{"href":"https:\/\/archive.blogs.harvard.edu\/natep\/wp-json\/wp\/v2\/posts\/1362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archive.blogs.harvard.edu\/natep\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/archive.blogs.harvard.edu\/natep\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/natep\/wp-json\/wp\/v2\/users\/709"}],"replies":[{"embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/natep\/wp-json\/wp\/v2\/comments?post=1362"}],"version-history":[{"count":0,"href":"https:\/\/archive.blogs.harvard.edu\/natep\/wp-json\/wp\/v2\/posts\/1362\/revisions"}],"wp:attachment":[{"href":"https:\/\/archive.blogs.harvard.edu\/natep\/wp-json\/wp\/v2\/media?parent=1362"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/natep\/wp-json\/wp\/v2\/categories?post=1362"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/natep\/wp-json\/wp\/v2\/tags?post=1362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}