{"id":729,"date":"2006-04-11T21:01:40","date_gmt":"2006-04-12T01:01:40","guid":{"rendered":"http:\/\/blogs.law.harvard.edu\/longestnow\/2006\/04\/11\/thoroughly-scammed\/"},"modified":"2006-04-11T21:01:40","modified_gmt":"2006-04-12T01:01:40","slug":"thoroughly-scammed","status":"publish","type":"post","link":"https:\/\/archive.blogs.harvard.edu\/longestnow\/2006\/04\/11\/thoroughly-scammed\/","title":{"rendered":"Thoroughly scammed"},"content":{"rendered":"<p><a name='a1249'><\/a><\/p>\n<p>Verizon Online is an <span style=\"font-weight: bold;\">unusually<\/span> poor service provider.&nbsp; I have suffered through two &#8216;once in a lifetime&#8217; catastrophes with them, and do not wish to wait for a third.&nbsp; VZNO have no warning system in place for outages, repairs, or changes;<br \/>\nand offer minimal information in their reports and summaries.&nbsp; This all<br \/>\nfalls under &#8216;<span style=\"font-style: italic;\">general incompetence<\/span>&#8216;; <span style=\"font-weight: bold;\">Comcast<\/span> Cable and most broadband providers have similar issues.&nbsp; When they mistakenly disconnect a line, and then say it will take<br \/>\n12 hours to verify and over 24 hours to fix due to &#8216;standard<br \/>\npaperwork&#8217;, that goes a bit beyond.&nbsp; When 24 hours later a supervisor says that due to insurmountable bureaucracy and employee error on their part there will be another <span style=\"font-weight: bold;\">48 to 72<\/span> <span style=\"font-weight: bold;\">hour<\/span> delay, as though this were the most natural thing in the world, one wonders what ritual incantations they must perform to coax bandwidth from the Baby Bell routing daemons.&nbsp; <\/p>\n<p>In the past eight months, there have been two additional 12+-hour outages thanks to infrastructure failures &#8230; it is only through inertia that we still use their DSL.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Verizon Online is an unusually poor service provider.&nbsp; I have suffered through two &#8216;once in a lifetime&#8217; catastrophes with them, and do not wish to wait for a third.&nbsp; VZNO have no warning system in place for outages, repairs, or changes; and offer minimal information in their reports and summaries.&nbsp; This all falls under &#8216;general [&hellip;]<\/p>\n","protected":false},"author":135,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[206],"tags":[],"class_list":["post-729","post","type-post","status-publish","format-standard","hentry","category-a-la-mod"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/archive.blogs.harvard.edu\/longestnow\/wp-json\/wp\/v2\/posts\/729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archive.blogs.harvard.edu\/longestnow\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/archive.blogs.harvard.edu\/longestnow\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/longestnow\/wp-json\/wp\/v2\/users\/135"}],"replies":[{"embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/longestnow\/wp-json\/wp\/v2\/comments?post=729"}],"version-history":[{"count":0,"href":"https:\/\/archive.blogs.harvard.edu\/longestnow\/wp-json\/wp\/v2\/posts\/729\/revisions"}],"wp:attachment":[{"href":"https:\/\/archive.blogs.harvard.edu\/longestnow\/wp-json\/wp\/v2\/media?parent=729"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/longestnow\/wp-json\/wp\/v2\/categories?post=729"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/longestnow\/wp-json\/wp\/v2\/tags?post=729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}