You are viewing a read-only archive of the Blogs.Harvard network. Learn more.

Thoroughly scammed

Verizon Online is an unusually poor service provider.  I have suffered through two ‘once in a lifetime’ catastrophes with them, and do not wish to wait for a third.  VZNO have no warning system in place for outages, repairs, or changes;
and offer minimal information in their reports and summaries.  This all
falls under ‘general incompetence‘; Comcast Cable and most broadband providers have similar issues.  When they mistakenly disconnect a line, and then say it will take
12 hours to verify and over 24 hours to fix due to ‘standard
paperwork’, that goes a bit beyond.  When 24 hours later a supervisor says that due to insurmountable bureaucracy and employee error on their part there will be another 48 to 72 hour delay, as though this were the most natural thing in the world, one wonders what ritual incantations they must perform to coax bandwidth from the Baby Bell routing daemons. 

In the past eight months, there have been two additional 12+-hour outages thanks to infrastructure failures … it is only through inertia that we still use their DSL.

Comments are closed.

Log in