{"id":290,"date":"2003-12-13T23:42:18","date_gmt":"2003-12-14T04:42:18","guid":{"rendered":"http:\/\/blogs.law.harvard.edu\/hoanga\/2003\/12\/13\/best-buy-and-circuit-city-offshore-the"},"modified":"2006-12-15T23:23:50","modified_gmt":"2006-12-16T04:23:50","slug":"best-buy-and-circuit-city-offshore-their-phone-support","status":"publish","type":"post","link":"https:\/\/archive.blogs.harvard.edu\/hoanga\/2003\/12\/13\/best-buy-and-circuit-city-offshore-their-phone-support\/","title":{"rendered":"Best Buy and Circuit City Offshore their phone support"},"content":{"rendered":"<p><a name='a235'><\/a><\/p>\n<p>I dug up this <a href=\"http:\/\/weblog.infoworld.com\/dickerson\/2003\/12\/10.html#a125\">personal anecdote<\/a> by <a href=\"http:\/\/weblog.infoworld.com\/dickerson\">Chad Dickerson<\/a> on his tale to buy a television and how scheduling delivery of his television ended up being a phone nightmare.<\/p>\n<\/p>\n<p>I&#8217;d give the obligatory excerpt but Infoworld has a <a href=\"http:\/\/www.infoworld.com\/about\/abt_cpy.html\">policy that requires permissions before even quoting<\/a><\/p>\n<p>However, needless to say that in delivering the TV he had to make 4 phone calls.  1 to India, 1 from New Jersey, and 2 to India to try getting a TV delivered to his home.   I bet if we add up the costs for all the finagling and counting that as also time on everyone&#8217;s part to clear up this mess it might be a decent chunk of the revenue from the TV.   So much for offshoring saving money.<\/p>\n<p> <a href=\"http:\/\/weblog.infoworld.com\/dickerson\/2003\/12\/10.html#a125\">Link to story<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I dug up this personal anecdote by Chad Dickerson on his tale to buy a television and how scheduling delivery of his television ended up being a phone nightmare. I&#8217;d give the obligatory excerpt but Infoworld has a policy that requires permissions before even quoting However, needless to say that in delivering the TV he [&hellip;]<\/p>\n","protected":false},"author":703,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[260],"tags":[],"class_list":["post-290","post","type-post","status-publish","format-standard","hentry","category-tech"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/archive.blogs.harvard.edu\/hoanga\/wp-json\/wp\/v2\/posts\/290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archive.blogs.harvard.edu\/hoanga\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/archive.blogs.harvard.edu\/hoanga\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/hoanga\/wp-json\/wp\/v2\/users\/703"}],"replies":[{"embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/hoanga\/wp-json\/wp\/v2\/comments?post=290"}],"version-history":[{"count":0,"href":"https:\/\/archive.blogs.harvard.edu\/hoanga\/wp-json\/wp\/v2\/posts\/290\/revisions"}],"wp:attachment":[{"href":"https:\/\/archive.blogs.harvard.edu\/hoanga\/wp-json\/wp\/v2\/media?parent=290"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/hoanga\/wp-json\/wp\/v2\/categories?post=290"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/hoanga\/wp-json\/wp\/v2\/tags?post=290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}