NOTES

• User testing is invaluable—need combination of focus groups, one-on-one observation to get the best information
• SEE MIT ethnographic study presentation Student’s World: Photo Diary Study by Nicole Hennig at http://www.hennigweb.com/presentations/cil2007/photo-diary-study.pdf

QUESTIONS

Are there other studies we might review?

Would you be interested in working on a task force to establish an ethnographic study for HCL?

How might we encourage ULC/OIS to conduct usability studies of the Harvard Libraries site with student users?