Based on what we learned at our conferences we offer the following recommendations. (We realize that there are many other issues around web and instruction that need to be addressed.)

• Redesign HCL home page ASAP as beta
• Create a community toolbar as beta
• Set up an ethnographic study of users based on MIT study
• Implement an online tutorial to educate staff about new web technologies
• Establish a system for ongoing research and devlopment around new instructional tools/web technologies that brings information to stake holders and informs development of HCL web, online resources, and staff education
• Encourage future revisions/development of the Harvard Libraries OPAC to be informed by usability testing with students