{"id":5828,"date":"2004-04-11T22:59:16","date_gmt":"2004-04-12T02:59:16","guid":{"rendered":"http:\/\/blogs.law.harvard.edu\/formerlyknownas\/2004\/04\/11\/another-lap-around-law-firm-b"},"modified":"2011-08-05T14:58:53","modified_gmt":"2011-08-05T18:58:53","slug":"another-lap-around-law-firm-branding-2","status":"publish","type":"post","link":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/2004\/04\/11\/another-lap-around-law-firm-branding-2\/","title":{"rendered":"Another Lap Around Law Firm Branding"},"content":{"rendered":"<p><a name='a1196'><\/a><\/p>\n<p><DIV><FONT face=\"Arial\" size=\"2\">Recent press about&nbsp;a NASCAR-sponsoring law firm has once again left me puzzled as to just how the client benefits&nbsp;from the branding efforts of lawyers. (<EM>E.g., <\/EM>AP\/ESPN, <A href=\"http:\/\/sports.espn.go.com\/rpm\/news\/story?id=1778412\">Firm sponsors Cup, Busch, Truck teams<\/A>; Larry Bodine&#8217;s <A href=\"www.larrybodine.com\/blog\/2004\/01\/08.html\">Law Marketing <\/A>Blog; and <A href=\"http:\/\/www.racinglaw.com\/press.asp\">here<\/A>)<\/FONT><\/DIV><br \/>\n<DIV><FONT face=\"Arial\" size=\"2\"><\/FONT>&nbsp;<\/DIV><br \/>\n<DIV><FONT face=\"Arial\" size=\"2\"><img decoding=\"async\" src=\"http:\/\/cyber.law.harvard.edu\/blogs\/static\/ethicalesq\/checkeredflags.jpg\" alt=\"checkered flags\" \/>&nbsp; The La Plata, Maryland, law firm of <A href=\"http:\/\/www.racinglaw.com\/\">Jenkins, Jenkins &amp; Jenkins<\/A> apparently decided last winter to use a connection with NASCAR motorsports as a branding and marketing tool.&nbsp;&nbsp; The three-lawyer firm includes Louis P. Jenkins, Sr., who founded the firm in 1955, and his two sons, Frank and Louis, Jr..&nbsp;&nbsp;Frank Jenkins is the moving force behind the motorsport connection.&nbsp; In the A\/P article, he&nbsp;explains:<\/FONT><\/DIV><br \/>\n<BLOCKQUOTE><br \/>\n<DIV><br \/>\n<P><FONT face=\"Arial\" size=\"2\">&#8220;Anytime you are involved in a legal situation it&#8217;s pretty unsettling. People want a friend there.&nbsp; <\/FONT><FONT face=\"Arial\" size=\"2\">They see we are involved in stock car racing as a sponsor and feel we have something in common &#8212; a love of racing. So they call to ask us to help.&#8221;<\/FONT><\/P><br \/>\n<P><FONT face=\"Arial\" size=\"2\">&#8220;We&#8217;re in motorsports to get our name out there, to receive brand recognition and to let NASCAR fans know we are as big a fan as they are.&#8221;<\/FONT><\/P><\/DIV><\/BLOCKQUOTE><br \/>\n<P dir=\"ltr\"><FONT face=\"Arial\" size=\"2\">To make sure the link to auto racing won&#8217;t be missed, the firm&#8217;s website&nbsp;domain name is&nbsp;&nbsp;<A href=\"http:\/\/racinglaw.com\/\">racinglaw.com\/<\/A>&nbsp;.&nbsp; It&#8217;s doesn&#8217;t &#8220;do&#8221; Racing Law, of course.&nbsp; Instead, the firm appears to <A href=\"http:\/\/www.racinglaw.com\/services.asp\">favor<\/A> personal injury law,&nbsp;and lists its practice areas as Automobile Accidents; <FONT face=\"Arial\" size=\"2\">Corporate; <\/FONT><FONT face=\"Arial\" size=\"2\">Criminal; <\/FONT><FONT face=\"Arial\" size=\"2\">DUI\/DWI &amp; Traffic; <\/FONT><FONT face=\"Arial\" size=\"2\">Divorce; <\/FONT><FONT face=\"Arial\" size=\"2\">Medical Malpractice; <\/FONT><FONT face=\"Arial\" size=\"2\">Personal Injury; <\/FONT><FONT face=\"Arial\" size=\"2\">Real Estate Settlements; and <\/FONT><FONT face=\"Arial\" size=\"2\">Wrongful Death.&nbsp;&nbsp;<\/FONT><\/FONT><\/P><br \/>\n<P dir=\"ltr\"><FONT face=\"Arial\" size=\"2\">It&#8217;s a little hard to understand why this very-local law firm is seeking national attention and clients.&nbsp; Unfortunately,&nbsp;the firm&#8217;s About Us&nbsp;<A href=\"http:\/\/www.racinglaw.com\/about.asp\">page<\/A> gives no information at all about the founder, and has only the picture and name of Louis, Jr.&nbsp;&nbsp; However, Frank Jenkins is said to be a member of the Maryland Bar (since 1993).&nbsp; Although&nbsp;Frank&#8217;s short bio&nbsp;gives us the names of his high school and college, we are merely told &#8220;Mr. Jenkins graduated from law school.&#8221; (Given the NASCAR image he is cultivating, I wonder if Frank&nbsp;is covering&nbsp;up graduation from a highly prestigious law school.)&nbsp;&nbsp;<\/FONT><\/P><br \/>\n<P dir=\"ltr\"><FONT face=\"Arial\" size=\"2\"><img decoding=\"async\" src=\"http:\/\/cyber.law.harvard.edu\/blogs\/static\/ethicalesq\/carblueflip.jpg\" alt=\"car blue flip\" \/>&nbsp; I don&#8217;t know how much money it costs to become a major sponsor on the NASCAR circuit.&nbsp; Clearly, very little of the firm&#8217;s marketing budget went into the content of its website.&nbsp; Although we learn that &#8220;We are committed to providing aggressive representation for our clients&#8221; in personal injury cases, there is not one word of substantive information about any of the practice areas.&nbsp; The Resources\/Links <A href=\"http:\/\/www.racinglaw.com\/links.asp\">page<\/A>&nbsp;has <EM>two<\/EM> law-related sites &#8212; the ABA and the Maryland Bar Association.&nbsp; It also includes a number of race driver fan websites, and a link to the law firm&#8217;s <A href=\"http:\/\/www.williamscompany.com\/\">public relations<\/A> firm.<\/FONT><\/P><br \/>\n<DIV><FONT face=\"Arial\" size=\"2\">How does the law client benefit from this expensive branding campaign?&nbsp; Is getting &#8220;a friend&#8221; who shares your love of motor-racing advantageous to the &#8220;upset&#8221; personal injury client?&nbsp; The DUI defendant?&nbsp; <\/FONT><\/DIV><br \/>\n<UL><br \/>\n<LI><FONT face=\"Arial\" size=\"2\">I&#8217;ve voiced my concerns over law firm branding before (see <A href=\"http:\/\/blogs.law.harvard.edu\/ethicalesq\/2004\/03\/04#a981\"><FONT face=\"Arial\" size=\"2\">Brand LEX<\/FONT><\/A>), but I finally read <A href=\"http:\/\/www.interactmarketing.us\/interact\/freedata\/brandingthelawfirm.pdf\">Branding the Law Firm<\/A>&nbsp;by the marketing firm InterAct.&nbsp;&nbsp;Frankly, I&#8217;m as skeptical as ever.<\/FONT><br \/>\n<LI><FONT face=\"Arial\"><FONT size=\"2\">Soon (I hope), <\/FONT><A href=\"http:\/\/thenonbillablehour.typepad.com\/nonbillable_hour\/\"><FONT size=\"2\">Matt Homann<\/FONT><\/A><FONT size=\"2\"> will give us his explanation of value billing, to help assuage <STRONG>my concern over the use of<\/STRONG> <STRONG>branding and value pricing to achieve &#8220;premium pricing<\/STRONG>&#8221; of lawyer fees.&nbsp; Matt suggested last month that I read&nbsp;<\/FONT><A href=\"http:\/\/www.amazon.com\/exec\/obidos\/tg\/detail\/-\/0471264245\/qid=1081736311\/sr=1-1\/ref=sr_1_1_xs_stripbooks_i1_xgl14\/102-4810311-4254502?v=glance&amp;s=books\"><B><FONT face=\"Arial\" size=\"2\">The Firm of the Future: A Guide for Accountants, Lawyers, and Other Professional Services<\/FONT><\/B><\/A><FONT size=\"2\"><FONT face=\"Arial\"> by Paul Dunn&nbsp;&amp; Ronald J. Baker.&nbsp; Matt said that the book &#8220;sets out their vision of value pricing and serves as much of the model for my new firm.&#8221;&nbsp;&nbsp; I couldn&#8217;t find the book at my local Library (and won&#8217;t pay $40+ to buy one).&nbsp; However, I did use the Amazon.com &#8220;Search in the Book&#8221; feature to check out &#8220;value pricing&#8221; or &#8220;value billing&#8221; and ethics.&nbsp; The results were not the least bit calming for me on whether value billing will result in reasonable fees.&nbsp; For example (at p. 217)<\/FONT> <\/FONT><br \/>\n<BLOCKQUOTE><br \/>\n<DIV align=\"left\"><br \/>\n<OL><br \/>\n<LI><FONT face=\"Arial\" size=\"2\">The book asserts there is no ethical contradiction, quoting from&nbsp;an ABA report, which says&nbsp;an agreed upon price is fair <EM>subject to<\/EM> market realities and the attorney&#8217;s professional obligations.&nbsp; Of course, that begs the question: the whole issue is what the lawyer&#8217;s obligations are when reaching the fee agreement (such as to disclose the amount of time needed to perform the work; or to limit profit to a reasonable level). and <\/FONT><br \/>\n<LI><FONT face=\"Arial\" size=\"2\">The book also says value pricing is ethically okay because businesses do it all the time &#8212; using airlines charging different fliers different prices for the same seat, movie theatres&#8217; price for popcorn, and premium ice cream makers, as examples.&nbsp; My reaction:&nbsp; None of those sellers have fiducial duties; none promises to put the customers&#8217; interests first (except when that will incease profits); none sell a product whose qualities the buyer is unable to judge.&nbsp; As I wrote back to Matt, &#8220;<STRONG>If movie theater popcorn is the&nbsp;touchstone for the ethics of value billing, I rest my case<\/STRONG>.&#8221;<\/FONT><br \/>\n<LI><FONT size=\"2\"><FONT face=\"Geneva,Arial,Sans-Serif\"><EM><STRONG><FONT color=\"red\">Update<\/FONT><\/STRONG><\/EM>: For more on this topic see our posts<FONT color=\"black\"> <\/FONT><\/FONT><\/FONT><A href=\"http:\/\/blogs.law.harvard.edu\/ethicalesq\/2005\/04\/06#a3622\"><FONT face=\"Geneva,Arial,Sans-Serif\" color=\"black\" size=\"2\">LexThink about higher fees (er, value billing)<\/FONT><\/A><FONT size=\"2\"><FONT face=\"Geneva,Arial,Sans-Serif\"><FONT color=\"black\">,<\/FONT> <\/FONT><\/FONT><A href=\"http:\/\/blogs.law.harvard.edu\/ethicalesq\/2004\/02\/17#a821\"><FONT face=\"Geneva,Arial,Sans-Serif\" color=\"black\" size=\"2\">Value Billing or Venal Bilking?<\/FONT><\/A><FONT face=\"Geneva,Arial,Sans-Serif\" size=\"2\">&nbsp;and <\/FONT><A href=\"http:\/\/blogs.law.harvard.edu\/ethicalesq\/stories\/storyReader$3585\"><FONT face=\"Geneva,Arial,Sans-Serif\" color=\"#000000\" size=\"2\">chronomentrophobia<\/FONT><\/A><FONT face=\"Times New Roman\" size=\"2\">.<\/FONT><\/LI><\/OL><\/DIV><\/BLOCKQUOTE><\/FONT><\/LI><\/UL><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recent press about&nbsp;a NASCAR-sponsoring law firm has once again left me puzzled as to just how the client benefits&nbsp;from the branding efforts of lawyers. (E.g., AP\/ESPN, Firm sponsors Cup, Busch, Truck teams; Larry Bodine&#8217;s Law Marketing Blog; and here) &nbsp; &nbsp; The La Plata, Maryland, law firm of Jenkins, Jenkins &amp; Jenkins apparently decided last [&hellip;]<\/p>\n","protected":false},"author":94,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[2926],"tags":[],"class_list":["post-5828","post","type-post","status-publish","format-standard","hentry","category-pre-06-2006"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6kP1R-1w0","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/posts\/5828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/users\/94"}],"replies":[{"embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/comments?post=5828"}],"version-history":[{"count":1,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/posts\/5828\/revisions"}],"predecessor-version":[{"id":13896,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/posts\/5828\/revisions\/13896"}],"wp:attachment":[{"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/media?parent=5828"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/categories?post=5828"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/tags?post=5828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}