{"id":4537,"date":"2003-08-01T12:08:49","date_gmt":"2003-08-01T16:08:49","guid":{"rendered":"http:\/\/blogs.law.harvard.edu\/formerlyknownas\/2003\/08\/01\/surprise-clients-want-efficie"},"modified":"2011-08-05T15:00:47","modified_gmt":"2011-08-05T19:00:47","slug":"surprise-clients-want-efficiency-with-lower-fees-competence-and-inf","status":"publish","type":"post","link":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/2003\/08\/01\/surprise-clients-want-efficiency-with-lower-fees-competence-and-inf\/","title":{"rendered":"Surprise: Clients Want Efficiency (with Lower Fees), Competence and Information"},"content":{"rendered":"<p><a name='a163'><\/a><\/p>\n<p><FONT face=\"Arial\" color=\"#000000\"><br \/>\n<P><A href=\"http:\/\/www.larrybodine.com\/blog\/2003\/07\/21.html#a89 \">LawMarketing Blog<\/A> had a very important posting recently about what clients want from their lawyers.&nbsp; Titled &#8220;Verbatim Comments from Clients&#8221; (July 21, 2003), the piece gives quotes from <\/FONT><FONT face=\"Arial\">focus group participants who &#8220;were 80 purchasers of legal services &#8212; clients and prospects in large organizations with $500+ million in revenue.&#8221; <\/P><br \/>\n<P>Lawyers need to <U>read and re-read<\/U> these quotes, and I wish they could listen to the tape.&nbsp; My main reactions:<\/P><br \/>\n<UL><br \/>\n<LI>It&#8217;s no surprise that <U>&#8220;big&#8221; clients want the same thing as the &#8220;little guy<\/U>&#8221; &#8212; efficiency, competence and enough information to feel in the loop and in charge.<br \/>\n<LI>It&#8217;s sad that lawyers need to hear this over and over, but somehow <U>never get the message<\/U>.<\/LI><\/UL><br \/>\n<P>[Thanks to <A href=\"http:\/\/www.benefitscounsel.com\/erisaarchive\/000418.html \">Benefits Law Blog<\/A> <\/FONT><FONT face=\"Arial\">for pointing to this <\/FONT><FONT face=\"Arial\" color=\"#000000\">article today.]<\/P><\/FONT><\/p>\n","protected":false},"excerpt":{"rendered":"<p>LawMarketing Blog had a very important posting recently about what clients want from their lawyers.&nbsp; Titled &#8220;Verbatim Comments from Clients&#8221; (July 21, 2003), the piece gives quotes from focus group participants who &#8220;were 80 purchasers of legal services &#8212; clients and prospects in large organizations with $500+ million in revenue.&#8221; Lawyers need to read and [&hellip;]<\/p>\n","protected":false},"author":94,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[2926],"tags":[],"class_list":["post-4537","post","type-post","status-publish","format-standard","hentry","category-pre-06-2006"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6kP1R-1bb","jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/posts\/4537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/users\/94"}],"replies":[{"embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/comments?post=4537"}],"version-history":[{"count":1,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/posts\/4537\/revisions"}],"predecessor-version":[{"id":14200,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/posts\/4537\/revisions\/14200"}],"wp:attachment":[{"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/media?parent=4537"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/categories?post=4537"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/tags?post=4537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}