{"id":3826,"date":"2005-05-06T14:23:29","date_gmt":"2005-05-06T18:23:29","guid":{"rendered":"http:\/\/blogs.law.harvard.edu\/formerlyknownas\/2005\/05\/06\/still-sensitive-over-lawyer-v"},"modified":"2011-08-05T14:57:44","modified_gmt":"2011-08-05T18:57:44","slug":"still-sensitive-over-lawyer-value-pricing","status":"publish","type":"post","link":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/2005\/05\/06\/still-sensitive-over-lawyer-value-pricing\/","title":{"rendered":"still sensitive over lawyer value pricing"},"content":{"rendered":"<p><a name='a3799'><\/a><\/p>\n<blockquote><p>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><FONT face=\"Geneva,Arial,Sans-Serif\" size=\"2\">Don&#8217;t just take <\/FONT><A href=\"http:\/\/blogs.law.harvard.edu\/ethicalesq\/2005\/04\/21#a3701\"><FONT face=\"Geneva,Arial,Sans-Serif\" color=\"#000000\" size=\"2\">my word<\/FONT><\/A><FONT face=\"Geneva,Arial,Sans-Serif\" size=\"2\"> that the advocates of <\/FONT><A href=\"http:\/\/blogs.law.harvard.edu\/ethicalesq\/2005\/04\/08#a3634\"><FONT face=\"Geneva,Arial,Sans-Serif\" color=\"#000000\" size=\"2\">value pricing by lawyers<\/FONT><\/A><\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><FONT face=\"Geneva,Arial,Sans-Serif\" size=\"2\">want to exploit price sensitivity to increase their fees.&nbsp; Read what Suzanne <\/FONT><\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><FONT face=\"Geneva,Arial,Sans-Serif\" size=\"2\">C. <\/FONT><A href=\"http:\/\/www.expertisemarketing.com\/\"><FONT face=\"Geneva,Arial,Sans-Serif\" color=\"#000000\" size=\"2\">Lowe<\/FONT><\/A><FONT face=\"Geneva,Arial,Sans-Serif\" size=\"2\"> told the Legal Marketing Association (&#8220;<\/FONT><A href=\"http:\/\/www.legalmarketing.org\/news\/news.asp?news_id=355\"><FONT face=\"Geneva,Arial,Sans-Serif\" size=\"2\">Tomorrow&#8217;s Law Firm <\/FONT><\/A><\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><A href=\"http:\/\/www.legalmarketing.org\/news\/news.asp?news_id=355\"><FONT face=\"Geneva,Arial,Sans-Serif\" size=\"2\">Competitors<\/FONT><\/A><FONT face=\"Geneva,Arial,Sans-Serif\" size=\"2\">,&#8221; Nov. 14, 2004): <\/FONT><\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><FONT face=\"Geneva,Arial,Sans-Serif\" size=\"2\"><\/FONT>&nbsp;<\/DIV><br \/>\n<BLOCKQUOTE><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">&#8220;To achieve and maintain a competitive advantage, law firm marketing teams <\/FONT><\/SPAN><\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">will need to help their firms integrate their corporate and marketing strategies <\/FONT><\/SPAN><\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">together so that they will become truly market-driven organizations. These <\/FONT><\/SPAN><\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">law firms &#x2014; I&#x2019;ve called them &#x201C;the competitors&#x201D; &#x2014; will employ a number of <\/FONT><\/SPAN><\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">advanced market-driven strategies to help them gain and hold a leadership <\/FONT><\/SPAN><\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><FONT face=\"Geneva,Arial,Sans-Serif\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\">edge<\/SPAN><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\">.&#8221;&nbsp;. . . <\/SPAN><\/FONT><\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><FONT face=\"Geneva,Arial,Sans-Serif\" size=\"2\"><\/FONT>&nbsp;<\/DIV><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><B><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">Value Pricing<\/FONT><\/SPAN><\/B><\/P><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><FONT face=\"Geneva,Arial,Sans-Serif\" size=\"2\"><\/FONT>&nbsp;<\/P><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\"><img decoding=\"async\" src=\"http:\/\/cyber.law.harvard.edu\/blogs\/static\/ethicalesq\/complaintbillF.gif\" alt=\"complaint billF\" \/>&nbsp; &#8220;Competitor law firms will be more adept at addressing the<\/FONT><\/SPAN><\/P><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">deeply strategic issue of price sensitivity.&nbsp; They will employ nuanced research&nbsp;&nbsp;<\/FONT><\/SPAN><\/P><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">initiatives like &#x201C;modeling&#x201D; to help them price their services into the more <\/FONT><\/SPAN><\/P><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">profitable &#x201C;value-price&#x201D; range. For example, a global business consulting\/<\/FONT><\/SPAN><\/P><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">accounting firm successfully used &#x201C;Dynamic Price Sensitivity Modeling&#x201D; &#x2014; <\/FONT><\/SPAN><\/P><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">a stepwise qualitative and quantitative research initiative that tested clients&#x2019; <\/FONT><\/SPAN><\/P><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">reactions to four specific pricing scenarios. Using that technique, the firm <\/FONT><\/SPAN><\/P><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">was able to pinpoint its clients&#x2019; optimal pricing range for a proposed new <\/FONT><\/SPAN><\/P><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">service &#x2014; and it was notably higher than the firm&#x2019;s previously employed <\/FONT><\/SPAN><\/P><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">hourly pricing approach. The new service debuted with a value-priced service <\/FONT><\/SPAN><\/P><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">that not only met the clients&#x2019; expectations but also enabled the firm to break <\/FONT><\/SPAN><\/P><br \/>\n<P dir=\"ltr\" style=\"0in 0in 0pt\"><SPAN style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial\"><FONT face=\"Geneva,Arial,Sans-Serif\">away from the chokehold of time-and-expense pricing.&#8221;<\/FONT><\/SPAN><\/P><\/BLOCKQUOTE><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><FONT face=\"Geneva,Arial,Sans-Serif\" size=\"2\">Would all clients who are seeking Value Pricing in order to pay&nbsp;<EM>higher fees<\/EM>&nbsp;please raise <\/FONT><\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><FONT face=\"Geneva,Arial,Sans-Serif\"><FONT size=\"2\">their <\/FONT><FONT size=\"2\">hands?<\/FONT><\/FONT><\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><FONT face=\"Arial\" size=\"2\"><\/FONT>&nbsp;<\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><FONT face=\"Arial\" size=\"2\"><\/FONT>&nbsp;<\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><FONT face=\"Arial\" size=\"2\"><\/FONT>&nbsp;<\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><FONT face=\"Arial\" size=\"2\">a nightingale singing<BR>included in the price&#8230;<BR>five-penny tea<\/FONT><\/DIV><FONT face=\"Arial\" size=\"2\"><\/FONT><\/BLOCKQUOTE><br \/>\n<BLOCKQUOTE><FONT face=\"Arial\" size=\"2\"><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><BR><\/DIV><\/FONT><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\"><FONT size=\"+0\"><A href=\"http:\/\/cat.xula.edu\/issa\/searchissa.php?sorter=date&amp;s_string=price+tea&amp;season=&amp;s_date=\"><FONT face=\"Times New Roman,Times,Serif\" color=\"#ff0000\" size=\"1\">ISSA<\/FONT><\/A><FONT face=\"Times New Roman,Times,Serif\" size=\"1\">, translated by <\/FONT><A href=\"http:\/\/webusers.xula.edu\/dlanoue\/issa\/abouttran.html\"><FONT face=\"Times New Roman,Times,Serif\" size=\"1\">D. G. Lanoue<\/FONT><\/A><\/FONT><\/DIV><br \/>\n<DIV dir=\"ltr\" style=\"MARGIN-RIGHT: 0px\">&nbsp;<\/DIV><\/BLOCKQUOTE><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Don&#8217;t just take my word that the advocates of value pricing by lawyers want to exploit price sensitivity to increase their fees.&nbsp; Read what Suzanne C. Lowe told the Legal Marketing Association (&#8220;Tomorrow&#8217;s Law Firm Competitors,&#8221; Nov. 14, 2004): &nbsp; &#8220;To achieve and maintain a competitive advantage, law firm marketing teams will need to help [&hellip;]<\/p>\n","protected":false},"author":94,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[2926],"tags":[],"class_list":["post-3826","post","type-post","status-publish","format-standard","hentry","category-pre-06-2006"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6kP1R-ZI","_links":{"self":[{"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/posts\/3826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/users\/94"}],"replies":[{"embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/comments?post=3826"}],"version-history":[{"count":1,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/posts\/3826\/revisions"}],"predecessor-version":[{"id":13230,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/posts\/3826\/revisions\/13230"}],"wp:attachment":[{"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/media?parent=3826"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/categories?post=3826"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/archive.blogs.harvard.edu\/ethicalesq\/wp-json\/wp\/v2\/tags?post=3826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}