“There’s a huge schism that has appeared between the business and users — the culture,” said David Weinberger, a senior researcher at Harvard’s Berkman Center for Internet and Society. “This is important because the product is the community, unlike Amazon or something. If you alienate your users, there’s no product left; the thing of value is the community they’ve built.”

Source: Welcome to the new Reddit, watch your mouth and stop complaining – CNET